Contact Customer Service
For product-related questions:
Zoot Customer Service
Phone: (800) 241-9327
Hours: 7AM to 5PM PST (Monday-Friday)Email Zoot Customer Service
For questions about your order status:
Kibo Customer Service
Phone: (877) 412-7467
Kibo Order Support
Zoot Sports warrants to the original purchaser that its product shall be free from defects in materials and workmanship for the practical lifetime of the product. Should a defect occur during that period, Zoot Sports will repair or replace the defective product or component part at its option, free of charge, and only for problems associated with normal use of these products. This warranty will not apply for normal wear and tear, if the product is altered, modified or tampered with in any way by anyone, is damaged by negligence, accident, unreasonable use or by other causes unrelated to defective materials or workmanship.
Limited Lifetime Warranty means that a Zoot product will be free of manufacturing defects for the practical life span of the product. Unfortunately, it does not mean the product will last your lifetime.
Zoot customers play hard! Lifetime of a product is determined by the type and amount of use and care provided for the product. All products eventually show wear and tear, which is not covered under Zoot’s Limited Lifetime Warranty.
How long should my shoes last?
It is important not to use any running footwear for longer than their expected lifespan.
Zoot footwear should last between 300 and 500 miles. If you are a heavier runner (harder on your shoes), your shoes will last closer to 300 miles.
Racing shoes, like the Ultra Race and Ultra Speed will last a lesser amount of time. If used only for racing, these shoes should last an entire season. If used for both training and racing, their lifespan will be between 200 and 300 miles.
Click here for a complete copy of our Zoot Limited Lifetime Warranty Policy.
Zoot Footwear 30-Day Satisfaction Guarantee
Zoot Footwear has a built in 30-day satisfaction guarantee. If you are unsatisfied with your new Zoot Footwear within 30 days of your purchase, we will replace or exchange your product. Contact your retailer from whom you purchased your Zoot footwear for support. If you bought directly from Zoot, contact Zoot Customer Service at 800-241-9327.
Note: Only Zoot swimsuits are designed for use in a chlorinated pool. If you use any other Zoot apparel or wetsuits in a chlorinated pool, we will not warranty any damage due to chlorine-related deterioration.
RETURNING PRODUCT FOR WARRANTY
Product Purchased from a RetailerProduct purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Zoot Sports on your behalf.
Product Purchased from zootsports.comIf the product was purchased directly from Zoot Sports, please contact Zoot Customer Service. A Zoot Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection. After receiving an RMA # from Zoot, please ship all warranty returns to:
2021 South 208th St.
Des Moines, WA 98198
If you send in your warranty return without contacting Zoot Customer Service, we will be unable to process your warranty return request.
Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
IS NORMAL WEAR AND TEAR COVERED BY WARRANTY?
For example, this fingernail tear in a wetsuit would fall under normal wear and tear, therefore it would not be covered under our warranty: