Contact Customer Service
For questions about your order:
Shopatron Customer Service
Phone: (877) 412-7467
For product-related questions:
Zoot Customer Service
Phone: (800) 241-9327
Hours: 7AM to 5PM PST (Monday-Friday)Email Zoot Customer Service
WHAT HAPPENS IF I ORDER NON PRE-ORDER PRODUCT(S) ALONG WITH MY PRE-ORDER PRODUCT(S)?
You will be charged for your non pre-order product once your product ships. This product will ship separately from your pre-order.
CAN I CANCEL MY PRE-ORDER?
Yes. If you need to cancel your pre-order prior to it shipping, log in to your Kibo Account and cancel your order.
WILL YOU REMIND ME OF MY PRE-ORDER?
No. You will only receive notifications if the release dates change or once your order ships.
WHAT HAPPENS IF THE RELEASE DATES CHANGE?
On occasion our release dates can change. If this happens with a product you have pre-ordered, we will notify you via email of the updated release date.
WHEN WILL MY PRE-ORDER SHIP?
We will list an estimated release date under the pre-order product. We will ship within 1-2 business days of the release date.
WHEN WILL I BE CHARGED FOR MY PRE-ORDER?
You will not be charged until your pre-order ships. Once your order is shipped, we will charge your credit card.
HOW DO I PRE-ORDER?
If a product is available for pre-order you will see a button that says “PRE-ORDER: ADD TO CART”. Select your size and color, if applicable, and click the PRE-ORDER: ADD TO CART button. The product(s) will now be added to your cart and when ready you can proceed with the checkout process. NOTE: You must complete the checkout process to pre-order your product.
WHAT IS A PRE-ORDER?
Pre-ordering allows you to reserve select Zoot products by purchasing these products before the products release date.