Contact Customer Service
For product-related questions:
Zoot Customer Service
Phone: (800) 241-9327
Hours: 7AM to 5PM PST (Monday-Friday)Email Zoot Customer Service
For questions about your order status:
Kibo Customer Service
Phone: (877) 412-7467
Kibo Order Support
THE FINE PRINT
- All items have a 30-day money-back guarantee
- Items must be in new/unused condition with original packaging and hangtags
- Only defective product may be returned after use or without hangtags
- For defective warranty returns, please reference our Warranty Section
Please allow two (2) to three (3) weeks from product arrival for processing.
Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.
If your return was a gift, the credit will go to the original purchaser of the item.
Note: All swimsuit sales are final. We cannot accept any returns on swimsuits or swim bottoms, unless they are defective. Note, this does not include wetsuits.
To exchange products purchased from zootsports.com, please follow our return instructions above and then place a second order.
Return Shipping Charges
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
Damaged Items or Mis-Shipments
Please contact Zoot Sports Customer Service to set up a replacement shipment. In these cases, Zoot Sports will cover the cost of the return shipment.
If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
Please Contact Us if you have additional questions regarding the rejection of a returned item.
RETURN PRODUCTS PURCHASED FROM ZOOTSPORTS.COM
To Process a Return
- Log into your Kibo Account
- In your Kibo account, select "Request an RMA"
- Select the item(s) you wish to return and click "Create RMA"
- Please place your product in its original packaging into a separate return box, and do not write on the product’s packaging or use it to return the package.
- Please write your RMA # on the outside of the package prior to shipping
- Ship your package to the return address listed in your Kibo Account
Once you have created your RMA, you will receive an email from Kibo with additional instructions.
FOR PRODUCTS PURCHASED FROM RETAILERS
Please do not contact Zoot Sports regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased at zootsports.com and were fulfilled and shipped directly by Zoot.